At Haven Holiday Resort – Sussex Inlet we aim to ensure that everyone’s stay is as enjoyable as possible. We are committed to providing suitable access for all our guests, whatever their individual needs. In this statement, we aim to accurately describe our facilities and services to give you the confidence to book the right accommodation to suit your specific requirements.
Vision – We are located in the Mondayong National Park, certified assistance animals are permitted. No other animals are permitted for any reason.
Hearing – Our on-site maintenance manager has basic sign-language skills, we can also provide pen & paper to help with the exchanging of information. All our TV’s have closed-caption capabilities.
Staff – Our maintenance manager lives on-site and is available 24 hours. Please see Tim in Unit 2, should you be requiring any assistance or contact him on 0450 330 654.
Reception Area – Keys for our Holiday Units are collected from the Real Property Agents office located at 2/168 Jacobs Drive, Sussex Inlet. Before your stay, you will be emailed maps and arrival instructions to ensure that you know where and when keys are available. There is street parking directly outside the office or a public parking area at the rear of the office with a designated wheelchair parking spot. There is a flat and even surface area leading directly to office with a double opening front door, for wheel-chair access.
Haven Holiday Resort Parking – Our two designated wheelchair accessible units have undercover parking spaces right outside each unit. These car spaces measure 2.95m in width with a height clearance of 2.3m. There is a ramp leading to each unit. Alternatively, there is a drop off point directly outside the unit block, with ramp access to the units.
Main Entrance – Ramp access into the foyer of the unit block.
Pool Area – Our pool area is a friendly, inviting and accessible space, with wide openings and ramps down to the pool area. We also have a portable lift-chair available, should you require help getting into, or out of, the pool. See our on-site maintenance manager or phone our office to arrange this service. The pool has three small steps to enter. We are currently in the process of installing a handrail to make it more accessible to guests, when entering and exiting the pool.
Guest Living & Bedrooms – Our 2 bedroom units have open plan kitchen, dining, living rooms. The main bedroom has a queen size bed and the 2nd bedroom has two single beds. The lounge in the living room is a fold-out queen size sofa bed with innerspring mattress. We offer 2 wheelchair-accessible units along with 10 ground floor accessible units. Our 10 accessible units have a small step into the front door, these units are yet to be fitted with safety rails in the shower though will be by mid 2019.
Guest Bathrooms – Our 2 wheelchair accessible bathrooms have both grab rails near the toilet and in the shower. The shower area is on a level, self-draining floor, free of hobs and sliding tracks, and is a clear space of 1.2×1.2m. The clearance around the wash-basin is more than 1.1m. The shower head is extendable and the fittings and fixtures can be reached from a seated position. There is no bathtub.
Should you have any questions at all, please contact our booking office on 02 4441 2367, we would be more than happy to assist.